Refund Policy - Eman Communications
At Eman Communications, we take pride in the quality of our products and services. Our refund policy is designed to ensure a fair and transparent process for all our customers.
Eligibility for Refund:
Time Frame: Refund requests must be made within 7 days of purchase.
Condition of Goods: Products must be returned in their original condition, with all accessories, manuals, and packaging included. Any damage or alteration to the product may render it ineligible for a refund.
Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Non-refundable Items:
Certain items may not be eligible for a refund. These include:
Customized or personalized products
Services that have been fully rendered or consumed
Products that have been significantly used or altered
Process for Refund:
Contact Us: To initiate a refund, please contact our customer service team at [insert contact details]. Provide your order details and the reason for the refund request.
Evaluation: Our team will assess the product's condition and eligibility for a refund.
Refund Approval: If your refund request is approved, we will process the refund to your original method of payment within 7 days.
Shipping Costs:
Customers are responsible for the shipping costs of returning the product unless the refund is due to a defect or error on our part.
Additional Information:
This policy applies only to products purchased directly from Eman Communications.
Refunds will be processed to the original method of payment used at the time of purchase.